Q: I installed the hard drive/SSD and the device is connected to my computer, but the drive is not detected.
A: There are some scenarios you can do to rule out potential problems.
Scenario 1 – Drive status LED is not lighting up
Scenario 2 - The drive status LED lights up, but the hard drive/SSD is still not detectable
Scenario 3 - The hard drive/SSD and the connected USB port do work normally, but the drive does not show up on my computer after connecting to my computer
Scenario 4 - It has been verified to rule out all possible hardware problems, but the system still cannot detect the hard drive/SSD
Please contact tech@icydock.com if the problem persists so we can resolve the issue as soon as possible.
Q: I feel that the drive tray's upper and lower metal spring is stuck when inserting the drive tray. What should I do?
A: Remove the drive tray from the enclosure and reinsert the tray without putting excessive pressure on the metal mesh sheet in front of the tray. Excessive force on the front metal mesh sheet may bend the top and bottom metal spring, causing difficulties when inserting the drive tray. Therefore, please do not forcingly insert the drive tray when this happens as it may cause damage to the metal spring.
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Please DO NOT put excessive pressure on the metal mesh sheet as shown |